RETURNS & REFUND POLICY

  • General
    Last updated: [19.03.2026]
    At Lu.Flo, we want you to be happy with your purchase. If something isn’t right, we’re here to help.
  • Returns
    You have the right to return your order within 14 days of receiving it, in accordance with EU consumer protection laws.
    To be eligible for a return:
    • The item must be unused and in its original condition
    • The item must be in its original packaging
    • You must provide proof of purchase
    To request a return, please contact us at:
    lunvia.flo@gmail.com
  • Non-Returnable Items
    For hygiene reasons, certain products cannot be returned, including:
    • Used or opened items
    • Items that cannot be resold for health and safety reasons
  • Refunds
    Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
    • If approved, your refund will be processed to your original payment method
    • Processing time may vary depending on your bank or payment provider
  • Return Shipping
    • Customers are responsible for return shipping costs unless the item is defective or incorrect
    • Shipping costs are non-refundable
  • Damaged or Incorrect Items
    If you receive a damaged or incorrect item, please contact us immediately with photos, and we will resolve the issue as quickly as possible.
  • Contact Us
    If you have any questions about returns or refunds, please contact us:
    Email: lunvia.flo@gmail.com
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