Payment Policy

Last updated: 19 October 2026. Final payment methods and the payment provider will be named here after checkout integration.

1. Prices and currency

Website prices are shown in EUR and include applicable VAT unless stated otherwise. Delivery costs and any additional payable charges are presented before the customer submits the order.

2. Payment methods

The payment methods available for a particular order will be displayed at checkout. A method is not considered available until it appears in the live checkout. Lu.Flo may use an independent regulated payment service provider to process card or other electronic payments.

3. Payment authorisation

By submitting an order, the customer confirms that they are authorised to use the selected payment method and that the billing information is accurate. An order may be paused or cancelled if payment is refused, reversed, incomplete or reasonably suspected to be unauthorised.

4. Payment security

Complete payment-card details should be entered directly into the payment provider's secure interface and should not be stored by Lu.Flo. Payment providers may apply authentication and fraud-prevention checks.

5. Confirmation and invoice

After a successful order, the customer will receive an order confirmation at the email address supplied during checkout. The production order system will also send an invoice or legally compliant transaction document by email where required.

6. Failed or duplicate payments

If payment appears to have failed or been charged twice, contact hello@luflosoaps.shop with the order reference. Do not send complete card details by email.

7. Refunds

Approved refunds are normally issued to the original payment method. The time needed for funds to appear depends on the payment provider and the customer's bank. Return-related refunds are governed by the Returns & Withdrawal Policy.